Good news from Zyliss
18 May 2022 05:24 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
igenlodeI bought a Zyliss All Cheese Grater a few years ago, and was quite pleased with it... once I'd managed to work out how to get the interchangeable drums actually to fit into the grater -- you have to insert them with the handles folded up, then open the handle! The large drums avoid the usual problem of grated cheese clogging the centre of a rotary grater and having to be pushed out manually instead of falling by gravity; the handle is ever so slightly large for my (small) hands, making it a stretch to exert pressure at the designated point but otherwise it's ergonomically pleasing.
The obvious weak point from the moment I bought it was the plastic locking tabs/hinges on the drum handles, which was why I kept the receipt (and it wasn't cheap!) As I had rather expected, the locking tab on the drum I use most often duly proceeded to crack after eighteen months or so... at the start of the pandemic. It was still usable despite the obvious whitened fatigue marks across the plastic, so I managed to soldier on with it throughout multiple lockdowns and mask mandates. Recently it finally broke, splitting all the way across so that the plastic tab no longer retains the locking spring underneath, and thus the handle doesn't stay locked in position and you can't turn the drum.
By this time the guarantee from the shop where I bought it had expired, but since the box boasted a 5-year guarantee on all Zyliss products I managed to get in contact with the company and sent them a photo of the damage. I have now received, free of charge, a complete replacement grater set to the value of £25 in honour of the guarantee. (I'm not quite sure what I'm going to do with the other two-thirds of the original grater -- I was only expecting a replacement drum -- but presumably it could theoretically save on having to wash up the entire device if grating two different ingredients, e.g. nuts and cheese!)
I shall have to continue being very careful how much strain gets put on the locking tabs...
The obvious weak point from the moment I bought it was the plastic locking tabs/hinges on the drum handles, which was why I kept the receipt (and it wasn't cheap!) As I had rather expected, the locking tab on the drum I use most often duly proceeded to crack after eighteen months or so... at the start of the pandemic. It was still usable despite the obvious whitened fatigue marks across the plastic, so I managed to soldier on with it throughout multiple lockdowns and mask mandates. Recently it finally broke, splitting all the way across so that the plastic tab no longer retains the locking spring underneath, and thus the handle doesn't stay locked in position and you can't turn the drum.
By this time the guarantee from the shop where I bought it had expired, but since the box boasted a 5-year guarantee on all Zyliss products I managed to get in contact with the company and sent them a photo of the damage. I have now received, free of charge, a complete replacement grater set to the value of £25 in honour of the guarantee. (I'm not quite sure what I'm going to do with the other two-thirds of the original grater -- I was only expecting a replacement drum -- but presumably it could theoretically save on having to wash up the entire device if grating two different ingredients, e.g. nuts and cheese!)
I shall have to continue being very careful how much strain gets put on the locking tabs...